virtus Platform Privacy Notice

What Data We Collect on virtus

When you create an account on virtus, we collect the following information:

• Email address: We use this to send account notifications, password resets, and support responses.
• Phone number: We use this for account recovery and optional two-factor authentication.
• Name and date of birth: We collect this for identity verification before your first withdrawal.
• Address: We may request proof of address during verification to comply with anti-fraud standards.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the transaction details (amount, date, payment method). We do not store your full payment credentials; payment processors handle that securely.
• Account activity: We log all bets, deposits, withdrawals, and game sessions on virtus. This data helps us detect fraud and settle disputes.
• Device and browser information: We collect your IP address, device type, and browser type to prevent unauthorized access and detect suspicious activity.

We do not collect data beyond what is necessary to operate virtus, verify your identity, and process payments. We do not track your browsing outside our platform or sell your information to advertisers.

How We Use Your Data on virtus

We use the data we collect for these purposes:

• Account management: We use your email and phone to manage your virtus account, send notifications, and process password resets.
• Payment processing: We share your payment information with our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to complete your deposit or withdrawal.
• Identity verification: We use your name, date of birth, and address to verify your identity before your first withdrawal. This is a standard anti-fraud measure.
• Fraud prevention: We analyze your account activity, device information, and transaction patterns to detect and prevent fraud, money laundering, and account abuse.
• Legal compliance: We may share your data with legal authorities if required by law or court order.
• Customer support: We use your account history to respond to support inquiries and resolve disputes.

We do not use your data for marketing purposes unless you explicitly opt in. We do not send promotional emails or SMS without your consent.

Third-Party Processors and Data Sharing on virtus

We work with third-party service providers to operate virtus. These include:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive your payment information to process deposits and withdrawals. Each processor has its own privacy policy.
• Identity-verification services: We use third-party services to verify your identity during account setup. These services receive your name, date of birth, and address.
• Hosting providers: Our servers are hosted by cloud providers. Your data is encrypted, and these providers cannot access it without encryption keys.
• Support tools: We use third-party platforms to manage customer support. Your support messages and account information may be stored on these platforms.

All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or other purposes.

Your Rights and Our Commitments on virtus

Your Rights Regarding Your Data

You have the following rights regarding your data on virtus:

• Access: You can request a copy of all personal data we hold about you. We will provide this within 30 days.
• Correction: If your data is inaccurate, you can request that we correct it. You can also update your email, phone, and address directly in your Account settings on virtus.
• Deletion: You can request that we delete your data. We will delete it except where we are required to retain it by law (typically seven years for financial records).
• Account closure: You can close your virtus account at any time by contacting support. Upon closure, we will delete your data or retain it only as required by law.
• Dispute resolution: If you believe we have mishandled your data, you can file a complaint with our support team or with your local data-protection authority.

To exercise any of these rights, contact our support team via email or in-app messaging. Provide your account email and a clear description of your request. We will respond within 30 days.

Cookies and Tracking on virtus

We use cookies to keep you logged into virtus and to remember your preferences. Cookies are small files stored on your device. We use two types:

• Essential cookies: These are required for virtus to function. They store your session ID and login status. You cannot disable these without losing access to your account.
• Preference cookies: These remember your language, theme, and other settings. You can disable these in your browser settings without affecting core functionality.

We do not use tracking cookies to follow you across other websites. We do not use third-party analytics that track your behavior outside virtus. Our analytics are limited to understanding how users navigate our platform so we can improve it.

Data Security and Encryption on virtus

We protect your data using industry-standard security measures:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. This prevents interception during transmission.
• Encrypted storage: Sensitive data (passwords, payment information) is encrypted at rest using AES-256 encryption.
• Access controls: Only authorized staff can access your data, and only for legitimate business purposes.
• Regular audits: We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
• Incident response: If we detect a data breach, we will notify affected users and relevant authorities within 72 hours as required by law.

While we implement strong security measures, no system is completely immune to attack. We encourage you to use a strong, unique password and enable two-factor authentication if available on virtus.

Data Retention and Deletion on virtus

We retain your data according to the following schedule:

• Active accounts: We retain all data while your account is active.
• Closed accounts: After you close your account, we retain your data for seven years to comply with financial and anti-money-laundering regulations. After seven years, we delete it.
• Support records: We retain support messages and dispute records for three years after resolution.
• Payment records: We retain payment transaction records for seven years as required by banking regulations.

You can request early deletion of your data by contacting support, but we may retain it if required by law. We will inform you if we cannot delete your data and explain why.

Contact Us About Privacy on virtus

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team:

• Email: Use the support email listed in your virtus account settings.
• In-app messaging: Send a message through the Help section of your virtus account.
• Mailing address: We will provide a mailing address upon request via email.

We aim to respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you can file a complaint with your local data-protection authority.

Summary: Privacy on virtus

We collect your email, phone, identity information, and payment data to operate virtus and verify your account. We encrypt all data in transit and at rest. We do not sell your information to third parties; we share it only with payment processors and legal authorities when required by law.

You have the right to access, correct, or delete your data. You can close your account at any time. We retain your data for seven years after account closure to comply with financial regulations, then delete it. If you have questions about how we handle your information, contact our support team via email or in-app messaging.

Our servers may be located outside your jurisdiction. By using virtus, you consent to the transfer and processing of your data according to this policy. We are committed to protecting your privacy and operating transparently.